To save you time, we have included our top frequently asked questions. Please take a moment to quickly read these questions, as this may resolve your problem more quickly.

1. What payment methods do you accept?
2. Where do you ship to?
3. What is the status of my order?
4. Out-of-stock products
5. Cancelling my order
6. Problem or issue with my order

What payment methods do you accept?

We currently accept VISA, MasterCard and PayPal. You can use American Express and Discover through PayPal (dependent on your country of origin).

Where do you ship to?

We currently ship to both USA and Canada. For more details, please go to our Shipping Information page.

What is the status of my order?

In order to track the current status of your order, please click the link provided within the confirmation email you were sent after you made your order. Additionally, if you have registered for an account, the status can be viewed by following these steps:

1. Click on "My Account"
2. Sign in with the e-mail address and password you used to create the account
3. Click "View My Order History"

Note: The order will be updated with a tracking number as soon as it has shipped.

Out-of-stock products

We are unable to provide information for when out-of-stock products will be available.

Cancelling my order

You can request to cancel any items within your order that are currently "Awaiting Shipment". Although we will do our best, we cannot guarantee our ability to cancel the items requested.

In order to request an order cancellation, please click the link provided within the confirmation email you were sent after you made your order. Additionally if you have registered for an account, the order can be cancelled by following these steps:

1. Click on "My Account"
2. Sign in with the e-mail address and password you used to create the account
3. Click on "View My Order History"
4. Click on your order's ID number
5. Click "Request Cancellation"

Problem or issue with my order

If you are experiencing any of the following issues:

1. You received damaged or defective items,
2. Your order was missing an item,
3. You received the wrong item,
4. You haven't received your order,
5. You have any other similar problems with your order,
6. You are looking to or have been directed to contact us, or
7. You are experiencing an order problem not previously mentioned,

please click the link below and fill in the form. All problems sent to us before 3 P.M. Central Standard Time will be responded to in the same day. Problems received after 3 P.M. will be responded to before 3 PM the following day.